- Shipping & Returns
Shipping & Returns
Holiday Shipping, Hours, ETC.
- The last day for standard ground shipping is 12/16/19 for orders placed on our before 12/15/19 should insure but not guarantee delivery before Christmas. All orders placed after this time will be shipped with the expectation that delivery will not be before Christmas.
- BERG USA is closed on Sat/Sunday with no shipments made on the weekend.
- BERG USA (our wholesaler/drop shipper) will be closed 12/23/19 thru 1/2/2020 with no shipments being made during this time.
- Current Holiday Promotional Sale Ends 12/20/19.
- Stock levels are subject to change daily based on the high holiday demand.
Most product will ship by the 2nd business day if not sooner. If your order has not yet shipped at time of cancellation your order will be credited back to your credit card in full. If the order is cancelled while product is in transit it will be subject to a restocking fee of $10.00, the cost of the original shipping fees and the cost of the return shipping fees paid to transportation company by Pedal Motion. Some full size items can be incur expensive shipping charges.
To make your shopping experience easy and to provide the best price possible to our customers most everything in our store comes with free standard ground shipping. Should you wish to return your order, the cost of shipping your order to you will be deducted from your refunded amount. The shipping cost is not free if you choose to return your order that this free of damage or manufacturers defect.
You may return most new, unopened items within 15 days of delivery for a refund. If you receive an incorrect or a manufacturer's defective item your refund will be paid in full. Returns must be in the original packaging, having not been assembled, used, or played with and must be in "like new" condition suitable for resale.
Unless product was damaged upon receipt or found to be of manufacturer's defect, all return must be shipped prepaid freight. This means that the customer is responsible for the shipping the item back to the address supplied by Pedal Motion along with RA# issued by Pedal Motion, LLC.
Any refused /non-delivered shipments will be subject to the original shipping cost and the return shipping cost paid by Pedal Motion to the transportation provider. You will also be charged a $10.00 restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offer free standard ground shipping within the continental United States on all orders for $75.00 or more in our store. Our used pedal go karts do not come with free shipping. If you want your item shipped to Hawaii, Alaska or Canada please contact us by phone at 734-585-5261 or by email firstname.lastname@example.org for a shipping quote. We do not currently offer International Shipping.
Most full size BERG Pedal Go-Karts and Trailers are considered oversized items and most are quite heavy. Therefore, we utilize freight shipping methods. Freight deliveries for oversized items may take a little longer. However, it has been proven to be the most secure and reliable method and will reduce the likelihood of damage during shipping. Freight deliveries to residential locations will typically include liftgate service. This means the freight carrier will bring the product from trailer to the street or curbside only. You will need to make arrangements to bring your item from curb to your house. The freight company will contact you by phone call prior to delivery to arrange a convenient time for delivery. Any additional services such as inside delivery, re-delivery and warehousing/storage fees which are charged by the shipping company, will be the sole responsibility of the customer. Pedal Motion, LLC will not accept responsibility for any additional freight service charges requested by the customer.
We do not offer free shipping on the BERG Commercial/Professional product line. Please contact us at 734-585-5261 or email@example.com for assistance with shipping costs.